Support Center

Getting started is easy! Simply sign up for a free account using your email address. Once registered, you'll have immediate access to all our AI tools. You can start using the AI chat right away or explore our specialized tools from the workspace. We recommend checking out our Getting Started guide in the Documentation section for a quick tour of features.

We support a comprehensive range of file types including PDF, DOCX, XLSX, PPTX, images (JPG, PNG, WEBP, GIF), text files (TXT, RTF), and more. Our AI can analyze and extract information from documents, create summaries, answer questions about content, and even generate new content based on your files. Check our Documentation for a complete list of supported formats and size limits.

Absolutely! Security and privacy are our top priorities. We use industry-standard encryption (AES-256) for data in transit and at rest. Your files and conversations are stored securely and are never shared with third parties. We comply with GDPR, CCPA, and other major privacy regulations. You can delete your data at any time from your account settings. Read our Privacy Policy for complete details.

Yes! Our tools are designed for both personal and commercial use. We offer flexible pricing plans to suit individuals, teams, and enterprises. Commercial users can leverage our AI tools for content creation, document processing, customer service, and more. Check our Pricing page for details on commercial licensing options and enterprise plans with additional features and support.

You can cancel your subscription at any time from your Account Settings. Navigate to the Billing section and click 'Cancel Subscription'. Your access will continue until the end of your current billing period, and you won't be charged again. If you need help with cancellation or have questions about refunds, please contact our support team.

Yes! We offer comprehensive API access for enterprise customers and developers. Our RESTful API allows you to integrate SoroNow AI's capabilities into your own applications and workflows. API access includes rate limits, webhooks, and dedicated support. Please contact our sales team at sales@soronow.com for more information about API availability, pricing, and technical documentation.

We use a combination of state-of-the-art AI models including GPT-4, Claude 3.5 Sonnet, and other leading language models. Our platform automatically selects the best model for each task to ensure optimal results. For image generation, we use advanced models like DALL-E and Stable Diffusion. All models are regularly updated to provide the latest AI capabilities.

Our AI models are highly accurate and continuously improved. However, AI-generated content should always be reviewed, especially for critical applications. We recommend fact-checking important information and using our tools as assistants rather than replacements for human judgment. For best results, provide clear, specific prompts and context in your requests.

Yes! You can export all your data including chat history, generated files, and account information at any time. Go to Account Settings > Data & Privacy > Export Data. You'll receive a downloadable file containing all your data in a standard format. This feature ensures you always have access to your information and can migrate if needed.

Free plans include generous limits for personal use, including a certain number of AI chat messages, file uploads, and tool uses per month. Paid plans offer significantly higher limits or unlimited usage depending on the tier. Enterprise plans can be customized to your needs. Check our Pricing page for detailed information about limits and features for each plan.