Billing & Refunds
Refund Policy
A clear, fair refund process for SoroNow users. If SoroNow is not the right fit, eligible paid subscribers can request a refund within 30 days of purchase.
Last updated July 14, 2026
At a glance
Refunds at a glance
SoroNow offers a clear refund process so you can try the platform with confidence. Here's everything that matters, summarized.
Refund window
30 days from your original purchase date.
Eligible plans
Paid subscriptions purchased directly through soronow.com.
Processing time
Typically 5–10 business days after approval.
Response time
Refund requests are usually reviewed within 48 hours.
Required details
Account email, purchase date, and receipt or transaction ID.
Important exceptions
Fraud, abuse, chargebacks, free plans, and third-party purchases may not qualify.
The process
How refunds work
Five simple steps from request to money back in your account.
Step 2
Include details
Provide your account email, date of purchase, and order number or transaction ID.
Step 3
Review
The SoroNow team reviews eligibility and responds within 48 hours.
Step 4
Approval
If approved, the refund is processed to the original payment method.
Step 5
Processing
Refunds typically appear within 5–10 business days, depending on your payment provider.
Eligibility
Who is eligible?
To be eligible for a refund, the following conditions should be met.
Eligibility is reviewed based on account status, purchase source, timing, and compliance with our Terms of Service.
Exceptions
When refunds may not apply
A few situations fall outside the refund policy. We keep these clear so there are no surprises.
Free plans
No payment was made, so refunds do not apply.
Abuse or fraud
Accounts suspended for policy violations are not eligible.
Chargebacks
Please contact SoroNow first before filing a chargeback.
Third-party purchases
Purchases made through resellers must be handled by that provider.
Policy violations
Accounts that violate the Terms of Service may lose refund eligibility.
Cancellation vs refund
Cancellation vs. refund
These two are easy to confuse, so here's exactly how each one works.
Cancellation
Stops future billing
- Stops future billing
- Keeps access until the end of the billing period
- Does not automatically return previous payments
- Can usually be done from account settings
Refund
Returns eligible payment
- Returns eligible payment
- Must be requested within 30 days
- May end access to paid features after approval
- Requires review by support
Processing details
Processing details
How and when approved refunds are returned to you.
Timeframe
Refunds usually take 5–10 business days to process after approval.
Payment method
Issued to the original payment method when possible. If it's unavailable, email info@soronow.com.
Partial refunds
Mid-cycle plan changes may be prorated where applicable.
Provider delays
Your bank or payment provider's own timing may add a few extra days.
FAQ
Refund questions, answered
How long do I have to request a refund?
Eligible refund requests must be submitted within 30 days of the original purchase date.
How long does refund processing take?
Refunds are typically processed within 5–10 business days after approval, but the final timing may depend on your bank or payment provider.
Does canceling my subscription automatically refund me?
No. Canceling stops future billing but does not automatically refund previous payments. Refunds must be requested separately.
Are free plans eligible for refunds?
No. Free plans are not eligible because no payment was made.
Can I get a refund if I bought through a third party?
Third-party purchases must be handled through the provider or reseller where the purchase was made.
What information should I include in my refund request?
Include your account email, purchase date, order number or transaction ID, and an optional reason for the request.
Request a refund
Request a refund
Send your refund request with the required purchase details so we can review it quickly — usually within 48 hours.
Email info@soronow.com · www.soronow.com · Response within 48 hours (Mon–Fri)
Include this information
- Account email
- Purchase date
- Order number or transaction ID
- Optional reason for request
The “Request a refund” button opens your email app with the subject and these fields pre-filled.