Refund Policy

Last Updated: March 5, 2026

30-Day Money-Back Guarantee

We stand behind the quality of our AI-powered tools and services. We offer a comprehensive 30-day money-back guarantee on all paid subscription plans (Pro Lite and Pro Plus).

If you are not completely satisfied with our service for any reason, you may request a full refund within 30 days of your initial purchase date. We will process your refund promptly, typically within 5-10 business days.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

Your refund request is submitted within 30 days of the original purchase date
The subscription was purchased directly through our website (soronow.com)
You have not violated our Terms of Service or engaged in fraudulent activity
You provide the original purchase receipt or transaction ID

How to Request a Refund

To request a refund, please follow these steps:

Send an email to info@soronow.com with the subject line "Refund Request"
Include your account email address and the date of purchase
Provide your order number or transaction ID (found in your purchase confirmation email)
Briefly explain the reason for your refund request (optional, but helps us improve our service)
We will respond to your request within 48 hours
Once approved, your refund will be processed within 5-10 business days

Refund Processing

Processing Time:

Refunds are typically processed within 5-10 business days after approval. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Refund Method:

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us at info@soronow.com to arrange an alternative refund method.

Partial Refunds:

If you upgrade or downgrade your plan mid-cycle, we will calculate a prorated refund or charge based on the time remaining in your billing period.

Exceptions and Limitations

The following situations may affect refund eligibility:

Abuse or Fraud: Accounts that have been suspended or terminated due to violation of our Terms of Service are not eligible for refunds
Chargebacks: If you file a chargeback with your bank or credit card company, we may dispute the chargeback. We encourage you to contact us directly first
Free Plans: Free plans are not eligible for refunds as no payment is required
Third-Party Purchases: If you purchased through a third-party reseller, please contact them directly for refund requests

Cancellation vs. Refund

Cancellation:

You can cancel your subscription at any time from your account settings. Cancellation will prevent future charges, but you will retain access to paid features until the end of your current billing period. Cancellation does not automatically trigger a refund.

Refund:

A refund returns your payment and immediately terminates your access to paid features. To receive a refund, you must submit a refund request within 30 days of purchase as outlined above.

Contact Us for Refunds

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

Email:

info@soronow.com

Response Time:

We typically respond to refund requests within 48 hours during business days (Monday-Friday, 9 AM - 5 PM EST).

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