Privacy & data protection

We collect information that you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include your name, email address, payment information, and any content you upload or generate using our services. We also automatically collect certain information about your device and how you interact with our services, including IP address, browser type, operating system, and usage patterns.

• Account information: name, email address, password (encrypted), and profile settings
• Usage data: how you interact with our services, features used, and time spent
• Content data: files you upload, messages you send, and content you generate
• Device information: IP address, browser type, device identifiers, and operating system
• Cookies and tracking: as described in our Cookie Policy

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and respond to your comments and questions. We also use this information to personalize your experience, analyze usage patterns, detect and prevent fraud, and comply with legal obligations.

• Service delivery: providing AI tools, processing requests, and maintaining your account
• Communication: sending updates, support messages, and important service notifications
• Improvement: analyzing usage to improve our services and develop new features
• Security: detecting and preventing fraud, abuse, and security threats
• Legal compliance: meeting legal obligations and responding to legal requests

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We regularly audit our security practices and update our systems to address emerging threats.

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access controls: Strict access controls and authentication mechanisms
• Regular audits: Security audits and penetration testing conducted regularly
• Incident response: Comprehensive incident response plan for security breaches
• Employee training: Regular security training for all employees

We do not sell your personal information. We may share your information only in the following circumstances: with your consent, to comply with legal obligations, to protect our rights and safety, with service providers who assist us in operating our platform (under strict confidentiality agreements), or in connection with a business transfer.

• Service providers: Trusted third-party services that help us operate our platform
• Legal requirements: When required by law, court order, or government request
• Business transfers: In connection with mergers, acquisitions, or asset sales
• Protection: To protect our rights, property, or safety, or that of our users
• With consent: When you explicitly consent to sharing your information

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

• Account data: Retained while your account is active and for 30 days after deletion
• Usage data: Aggregated and anonymized data may be retained for analytics
• Legal requirements: Some data may be retained longer to comply with legal obligations
• Backup data: Deleted from backups within 90 days of account deletion

You have the right to access, update, or delete your personal information. You can also opt out of certain communications from us, request data portability, and object to certain processing activities. To exercise these rights, please contact us at info@soronow.com or use the settings in your account.

• Access: Request a copy of your personal information we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Objection: Object to certain processing activities

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

• Safeguards: Standard contractual clauses and other legal mechanisms
• Compliance: Compliance with GDPR, CCPA, and other applicable regulations
• Transparency: Clear information about where your data is processed

Our services are not intended for children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children under these ages. If you believe we have collected information from a child, please contact us immediately at info@soronow.com and we will take steps to delete such information.

• Age requirement: Services are for users 13+ (16+ in EU)
• No collection: We do not knowingly collect data from children
• Immediate action: Contact us if you believe we have collected child data

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page, updating the 'Last Updated' date, and, where appropriate, sending you an email notification. We encourage you to review this policy periodically.

• Notification: We'll notify you of material changes via email or in-app notification
• Review: Last updated date shown at the top of this policy
• Continued use: Continued use after changes constitutes acceptance